Each building typically requires a separate installation, with two exceptions: 1) Multiple buildings can share an installation fee if both (or all) buildings have a single Responder Phone. 2) If a single building is home to multiple programs (like a drop-in center on the first floors and supportive living on the second floor), and both programs have their own designated responders, they will each need a separate installation.
An inconspicuous door sensor activates the system when the bathroom or washroom is in use.
Doppler radar only senses movement—no forms, no faces, no identifying features.
A tamper-proof box is typically installed beyond reach, on the ceiling or high on a wall, where it can monitor the room for safety.
An occupancy timer will alert you if somebody has been inside for a defined length of time.
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“[Brave Buttons] have provided a new level of safety in the building.”
“When residents press the button, they do it knowing that they aren’t being judged, but that they are being loved.”
"[The Brave system is] incredible. I just love the peace of mind it’s given me, especially on graveyard [shifts]. It’s given the whole building more of a sense of security."
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"[The Brave system is] incredible. I just love the peace of mind it’s given me, especially on graveyard [shifts]. It’s given the whole building more of a sense of security."
"Covenant House Vancouver is grateful for the peace of mind the Brave Sensors bring to our Drop-In Centre. Thank you, Brave, for this innovative tool that will help us serve our community."
Fees are annual, and based on a 3-year contract.
The setup fee and first year’s subscription fee is invoiced and due upon order placement.
Future annual fees will be invoiced on Net 30 terms, due on the anniversary of delivery.
Defective or malfunctioning devices will be replaced by Brave at no cost to you.
Lost or broken devices must be replaced at their replacement cost at the time. Replacement fees as of August 2022 are $120 for buttons and $600 for hubs.
General terms and conditions of sale apply.
Fees are annual, and based on a 3-year contract.
The setup fee and first year’s subscription fee is invoiced and due upon order placement.
Future annual fees will be invoiced on Net 30 terms, due on the anniversary of delivery.
Defective or malfunctioning devices will be replaced by Brave at no cost to you.
Lost or broken devices must be replaced at their replacement cost at the time. Replacement fees as of August 2022 are $40 for door sensors and $600 for ceiling sensors.
General terms and conditions of sale apply.
Brave recognizes the importance of a system like this being dependable and we take steps to mitigate any causes for failure. While nothing is ever 100% effective, we work to ensure that these alerts are as reliable as we can make them.
Lost, stolen or destroyed hardware will need to be replaced at their current replacement cost.
Faulty hardware will be replaced at no cost. Brave may opt to replace hardware to ensure the most efficient and up-to-date system.
The yearly fee is a subscription fee for the device and supporting service. It covers regular over-the-air improvements, new features, updates and bug fixes, as well as support and maintenance.
The initial fee covers remote installation, setup and configuration of the system, and initial testing to ensure the system is functioning properly.
The Designated Responder could go to the Button's location, say that they are responding to a Button press, and ask if anyone needs support.
No, we never automatically send anything to 911.
We can send alert messages as SMS texts to anything that can send or receive text messages. If a tablet is hooked up to the phone number where alerts are sent, then it may work. A landline will NOT work, as it cannot receive SMS texts. If the computer is hooked up to a phone line (like VoIP) then it might work, but only if the connection allows for texts to be sent from the computer as well. Email will NOT work, and neither will an existing security system.
Alerts are sent to a designated responder device, usually a Responder Phone. If there is no response from the responder device, the backup phone number will be notified. There can be more than one backup number.
No, the alert messages that are sent as SMS texts to Responder Phones cannot be customized at this time.
No, Brave does not physically install the Buttons. We do provide remote installation support to walk you through the easy installation process.
No. You will need to provide the Responder Phone that SMS text alerts are sent to. You can use any phone for this, as long as it can send and receive text messages.
The Buttons System comes with its own cellular internet connection.
No. Buttons are fixed to static locations in each room and/or common area of a building.
Most locations do not require Wi-Fi or internet access. We will confirm this when you place your order.
The radar covers a space of 3 x 3 meters (15 x 15 feet), but can be adjusted to measure a smaller portion of that space.
It takes less than 5 seconds for the system to detect an incident, determine an alert is needed, send the alert, and for that alert to be received by the responder device.
The Brave Sensor is designed to be integrated into existing washroom safety protocols. You must have a designated responder to receive the alert on the Responder Phone, physically check on the bathroom indicated in the alert, and confirm the status afterward using the Responder Phone.
A secondary phone number (usually a manager, but can be anyone) is used as a fallback number if the designated responder doesn't respond. In the event an alert is not responded to in a timely manner, this fallback number will receive a text with the details about the alert that was not responded to.
Currently our alerts all come as SMS messages. In the future we anticipate additional formats such as email or notifications within an app for phones and computers.
Hardening and reinforcing the devices has been integrated into the design and setup process, but hasn’t yet been fully stress-tested.
In terms of setup, we recommend the sensor is positioned out of reach and eyeline (preferably on the ceiling).
In terms of design, we continue to improve the security elements of the entire system. You will always receive the latest iteration. We have also intentionally kept the design plain and neutral so the sensor blends into most spaces.
“False alarm” is a phrase people often use to refer to an alert that was sent where there was nobody in a medical emergency or other crisis. A couple of notes on that:
Simply put: an alert to check on a washroom is not a “false alarm” if there is no crisis, the system is performing as intended.
A real false alarm is when the system tells you to check on the washroom and there is not, nor was there at the time the alert was generated, anyone present in the washroom. This should only happen as a result of someone having left the washroom between the moment the alert was triggered and the time the responding person arrived. However, this may also depend on thresholds and our algorithms to a certain extent, and we work hard to reduce these. (e.g. if you close the washroom door as you leave it, and a fly is buzzing around inside the washroom, our system should not start monitoring the space as if there was a human in there.)
The number of alerts can be reduced through:
The radar in The Sensor System uses Doppler radar operating at a range of 7-8 Ghz.
It contains a motion sensor that is able to detect large movement (walking), small movement (scrolling on your phone with your fingers) and can distinguish periodic micro movements (chest movements from respiration) in order to infer a breathing rate. In addition, there are door sensors keeping track of when the door is opened and when it’s closed.
However, we should note that while Sensor is capable of detecting breathing rate, we no longer use that functionality to determine if an alert should be sent out. The reason for this is that we discovered that stillness was a far quicker and more reliable indicator of overdose risk than chest movement.
The door Sensor is installed on the door frame and the door. The radar Sensor can either be placed on the ceiling or high on the wall.
Privacy and anonymity are among our top priorities. We specifically incorporated a radar Sensor into our design to detect movement and presence in a privacy-sensitive manner. Data from the radar Sensor cannot be used to generate a point cloud of the bathroom occupant, unlike other types of motion sensors. The Brave Sensor System does not include any cameras or microphones, and we do not collect any personally identifying information.
The door Sensor and ceiling Sensor work together. The door Sensor detects when someone enters the space and activitates the ceiling Sensor so it can begin monitoring motion.
If you are using an existing plug point to power the Sensor, you will generally not require an electrician. Having an electrician install the Sensor and complete the wiring so that it is not exposed will make your system more robust against tampering.
Lost, stolen or destroyed hardware will need to be replaced at the current replacement cost. Replacement fees as of August 2022 are $40 for door sensors and $600 for ceiling sensors.
The Sensor can be installed in multi-stall bathroom settings, but it is currently only able to work in bathrooms with floor to ceiling partitions.
Sensors can be used in rooms with showers, but shower curtains and doors interfere with the Sensor's detection of movement. Because of this, it is a more challenging space to work with than a Sensor in a bathroom without a shower.
We can send alerts to anything that can send/receive text messages. So if the tablet is hooked up the phone number designated for the Responder Phone, it might work. A landline will NOT work. If the computer is hooked up to a phone line (like VoIP) then it might work, as long as text messages can be both sent and received from the computer. Email will NOT work. An existing security system is NOT likely to work.
Alerts are generally sent to a singular designated responder device. If there is no response from the responder device, the backup phone number will be notified, and there can be multiple backup numbers that this secondary alert goes to, such as multiple managers.
No, the alert messages cannot be customized at this time.
Brave does not install The Sensor System. You will need an electrician to install the ceiling Sensor.
No. You will need to provide the Responder Phone that alerts are sent to. You can use any phone for this as long as it can receive SMS texts.
The Sensor System comes with its own cellular internet connection.
No. The Sensor System comes with its own cellular internet connection.
The current wait time is at least 8 weeks, which might be longer or shorter depending on the size of your order.
We require some information (address, phone number to send alerts to, etc) in order to set up your units, and sync your system with our servers - the sooner we have that information, the sooner we can send your Sensors out to you.
We’re not a fan of hidden costs and do our best to be transparent and upfront about them. There are certain things you must provide for the system to work (a responder device, etc). You will incur those costs if you don't already have those things in place.
The system needs to be plugged into an electrical outlet. Most clients opt to connect it directly through the ceiling and hire an electrician at their own cost to do this work. We've seen clients pay between $300 and $800 for this service.
We're working on a battery-powered Sensor so that this won't be necessary, which will hopefully be ready sometime in 2023, but possibly sooner.
The yearly fee is a subscription fee for the device and supporting service. It covers regular over-the-air improvements, internet and text messages, new features, updates and bug fixes, as well as support and maintenance.
The initial fee covers remote installation support, setup and configuration of the system, and initial testing to ensure the system is functioning properly.
The Brave Sensor System is available on a 3-year subscription on the following terms (subject to change):
Sensors are provided as a subscription service at $500 per year, per Sensor. The annual fee covers continual security updates, software improvements, and tech support.
There is a one-time set up fee of $2,000 for each building where sensors will be installed.
e.g. if you wanted 5 Sensors in your building, you would pay $2,000 as a setup fee, and $2,500 per year for the 5 Sensors.
The initial fee covers remote installation support, setup and configuration of the system, and initial testing to ensure the system is functioning properly.
