Great! We're happy send it over to you. We include our very limited data: how many devices are online and how many various events. Please email nicole@brave.coop to get that set up.
Awesome, let's change the wording for your installation. Please feel free to email us at clientsupport@brave.coop.
Our very-limited data is stored in Canada.
Brave defaults to a privacy-first policy. We store information about alerts and vitality (is your device online and is it sending messages), along with contact information for responders. We strongly believe it’s easier to have no hens in the chicken coop than to fight off foxes.
We lease our devices annually to make it easy and affordable to keep your space safer—without surprise repair costs or outdated tech. Our sensors lease for $500/year, and our buttons are $100. This includes software access, real-time alerting, and full tech support
Yes—there’s a one-time setup fee of $2000 per unique address. This covers: bespoke calibration of each sensor, tailored to the layout of your restroom stalls, secure database setup and integration, comprehensive staff onboarding and training, access to our technical support team for setup and maintenance, and testing and QA immediately post-installation
We ship orders inside of Canada with CanadaPost and to the US with DHL. Please expect a text message from DHL if you are an American location; they’re looking for your tax ID number and will charge tariffs.
BRAVE includes the cost of shipping in your order. If you are American, **WE ARE A CANADIAN COMPANY**. America requires you to pay tariffs at the border. These are subject to change and we’re doing everything we can to ease the burden and respond quickly. Any questions can be directed to nicole@brave.coop.
Please don't. We know it seems silly, but everyone on the same page is what makes this technology work. We even invite you to book several onboardings, or once every quarter to stay up-to-date. It's silly to send out innovative, life-saving technology without the culture to support it.
BRAVE alerts are sent discreetly via text message and/or an alert on a BRAVE Teams channel. We do not interface with any pre-existing security systems or EMS services. BRAVE sensors make no sound and have no lights or cameras.
Often, yes. Many clients have secured grants for overdose response, community safety, or public health to cover BRAVE installations. We can help you draft a funding proposal, customize use cases to your facility and provide references from similar organizations in your region. We know funding applications take time—we are happy to support you every step of the way.
Great question. We lease because we want to stay responsible for hardware quality and repairs, keep your costs predictable, support underfunded organizations that shouldn’t bear the full weight of safety infrastructure and keep improving over time—we’re always building better tech, and leasing lets you grow with us
BRAVE builds sensors and buttons by orders and ships every month on the 15th, which means if you order in one month your shipment is expected to be sent on the 15th of the following month. We start building before we receive payment but we do wait for payment before we ship.
BRAVE offers complimentary onboarding for all installations, as well as ongoing support. This covers the alerts themselves, how to respond to them, what best practices look like in your specific facility, and directly addresses any staff concerns. We strongly encourage you to invite any residents, peer advocates, community members, etc., to these onboarding meetings. This can be arranged by emailing nicole@brave.coop, and are invited not only upon first installation but any time your staff could use a refresher or have any questions at all.
Phone numbers for responders can be added, removed, or rearranged by emailing customersupport@brave.coop. Email address for responders on the Teams alert channel can be invited or removed by emailing dev@brave.coop.
BRAVE hosts an external Microsoft Teams Channel and invites responders. Your organization must have external access enabled via the Microsoft Teams “collaboration with other organizations” function. There is no limit on the number of responders in the alert channel. Additions and deletions to this channel can be made by emailing dev@brave.coop.
Phone numbers are texted in sequential order until a text message is answered. There is no limit on the number of responder contacts in this sequence. Additions and deletions to this channel can be made by emailing dev@brave.coop.
-Complete the Buttons Intake Form. -Confirm strong cellular signal. -Identify a location for the Button Hub that needs to be plugged in.
Buttons communicate via Button Hubs, which are small devices that connect to the internet through the cellular network.
Each washroom requires two sensors: Movement Sensor: Installed on the ceiling and connects to the internet via the Sensor Hub. Door Contact: Installed on the door and doorframe.
- Confirm strong cellular signal. - Budget approximately $300–$700 per washroom for electrical connection. - Complete the Sensors Intake Form before shipping.
Buttons can be placed in private rooms or shared public spaces, depending on your preference.
Ensure a dedicated Responder Phone is ready. Designate a Fallback Phone for escalation in case alerts are missed. Prepare electrical connections for sensor installation.
Sensors can be installed in both single-stall and multi-stall washrooms.
Complete the Sensors and/or Buttons Intake Forms. Confirm strong cellular signals in all relevant locations.
Brave does not control internet connections, cellular service, electricity, shipping, or supplier reliability. While efforts are made to notify users of downtime or delays, Brave does not guarantee service uptime or specific resolution timelines.
Faulty hardware will be replaced at no cost. Lost, stolen, or destroyed hardware must be replaced at the stated replacement cost.
Brave provides: Maintenance and monitoring of the system. Support Monday–Friday, 9 am–5 pm Pacific Time, with a 48-business-hour response time. Over-the-air updates and feature enhancements.
Brave offers remote setup assistance, detailed installation guides, and post-installation QA testing to ensure everything functions correctly.
No, Brave provides installation guides, videos, and remote support to help your team install the system. Installation is straightforward and can be completed with the provided resources.
Remote setup and configuration typically take 4–20 hours, followed by up to 3 days of QA testing and monitoring.
A strong cellular signal is required. If there are signal issues, Brave can send a test device to determine connectivity feasibility.
The Responder Phone is a dedicated mobile device that receives notifications from the system. Notifications must be activated, and muting features deactivated to ensure timely alerts.
No, the devices connect via an independent cellular connection provided and maintained by Brave.
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